FAQS

Q1: How long does it take to process and ship my order?

A: Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing the next business day.

Q2: What shipping options do you offer?

A: We offer the following shipping options:

• Standard Shipping (5–10 Business Days): Free
• Expedited Shipping (3–5 Business Days): $9.99
• Express Shipping (2–3 Business Days): $15.99

Q3: Can I return or exchange my order?

A: Yes! We accept returns and exchanges within 30 days of delivery, as long as items are unused and in their original condition. Please contact our support team to initiate a return.

Q4: How can I track my order?

A: Once your order ships, you’ll receive an email with tracking information. You can also log in to your account on our website to check your order status.

Q5: What if I receive a damaged or incorrect item?

A: If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the item. We’ll resolve the issue as quickly as possible.

Q6: Do you ship internationally?

A: Currently, we only ship within the United States, including Alaska, Hawaii, and U.S. territories.

Q7: How do I contact customer support?

A: You can reach us at:

• Phone: +1 (915) 478-2004
• Email: [email protected]
• Address: 2891 Mountain View Ave, Franktown, CO 80116